Call SOS Restoration: (805) 427-9039, day or night
SOS Restoration of Ventura County answers around the clock. Fire and smoke, water, sewage, storm damage, mold, and the rebuild after any of them. All ten cities, from Oxnard to Ojai. One call covers both halves of the job.
somebody who can dispatch, not a recording
water pulled, smoke cleared, rooms rebuilt
from the coast to the backcountry of Ventura County
IICRC #70194273
Rather not talk? Write it and we call.
The phone number carries the whole message. What you add only tells us which truck to load and how far it drives.
Is anybody at SOS actually awake?
Yes, day or night, and in English or Spanish.
Say the city, the room, and what is coming in. Our nearest crew leaves with the right gear the first time. You get the crew chief’s name before you hang up. No menu, no form promising that somebody will reach out.
What do I say first?
The city and the nearest cross street. Everything else can wait until your hands are free.
- Is it still running? If you cannot find the shutoff, stay on the line.
- Is the power on where the water is? If it is, we tell you to stay out of that room.
- What is it? Clean water, rain, or something that came back up a drain.
- Who is in the building? A baby, an elderly parent, anybody with asthma.
Nobody asks for a policy number, a card or a deposit to get a crew moving.
Will somebody come out just to look?
Yes, and no bill follows that visit.
The technician on site carries a meter through the rooms and reads the walls you were sure were fine. The wet line is almost never where the stain is. You learn what is soaked and how far it traveled, and you owe nobody a dollar.
Most of these calls turn into water damage work. Some turn into nothing at all.
Does the crew reach my town?
All ten cities, and the unincorporated ground between them.
Oxnard, Ventura and Port Hueneme on the coast. Camarillo, Moorpark and Simi Valley inland. Santa Paula, Fillmore and Ojai up the valleys, and Thousand Oaks at the south end. Piru, Somis, Saticoy and the ranch roads too. Mail says Ventura County? The answer is yes.
Can we do all of this in Spanish?
Yes, without a translator: the crew that comes to your house speaks Spanish.
The call, the walk-through, the scope and anything you sign. Say so when you dial and the dispatcher stays in Spanish from there.
Should I call my insurance company first?
Call us first. Stopping the water is what every policy expects you to do.
We document while the water is still in the house. Photos before anything moves, readings every day, a list of what left.
The carrier settles the claim from what is in it. We do not tell you what your policy covers, and nobody but your carrier should.
The leak stopped days ago. Is it too late?
No. Walls that look dry still hold water, and a meter finds it.
Drywall wicks upward and carpet pad hides everything. The visit still costs nothing. If the readings come back dry, that is the whole answer.
Who handles the parts that are not yours?
The claim, the engineer, the inspector. We tell you which is which.
Your carrier decides the money. An engineer stamps whatever goes beyond a like-for-like repair. The city inspector signs the permit. We dry the house, rebuild the rooms, and hand each of them the folder they need.
Where our crews go
Ten incorporated cities and the unincorporated ground between them, and nobody in the county gets told they are outside the zone.
Most people who dial the SOS number start by saying they are not sure it counts.