SOS Restoration of Ventura County wrote these for what people ask after the crews leave, or before anyone calls. They cover sewage, storm damage, mold, fire and smoke, water, and the reconstruction that comes after all five, from Oxnard out to the ranch country.
Twelve guides on what happens next: the rain after a fire, the permit nobody warned you about, and who closes the wall.
If yours is happening right now, call (805) 427-9039.
They are grouped by the calendar of the question rather than by the service that answers it. The emergency work is described on the home page.
Two of these belong to the week before anything happens. Storm damage here arrives three different ways, and only one of them can be turned away at a doorway.
So the useful reading gets done before the season turns, not once a warning goes out. That is when every sand pile empties inside a day, and the hardware stores sell out behind them.
By the second morning the argument is about words. What grade the water is, whose name belongs on the work order, and whether what happened is legally a flood. All three get settled by where the water was standing before it came inside.
Three unrelated sources, one identical phone call. There is a smell, and the search under the sink turned up nothing. It is worse late in the day than it was first thing.
Odor soaks into porous material and waits for heat. That is why these calls cluster in the first real heat of the year instead of in the rainy months.
Half of what people write to us about turns out to be another trade’s.
A dripping angle stop, a slipped roof tile, a gutter running behind the fascia. Those are repairs, not losses. Each guide marks where that line falls.
This is the half most restoration sites go quiet about, so it is the longest group here. Drying is metered by the hour. On the first morning, nobody can say how many hours a soaked subfloor will take.
Putting the house back cannot be metered like that. The state wants one price agreed on paper before anybody hangs a sheet of board. Between the two halves sits a plans examiner you will never meet.
There is no charge for that visit and nothing owed either way. A technician comes out with a meter, reads the walls, and tells you which ones are actually wet. Mitigation runs under IICRC #70194273, the construction half under CSLB #1131134.
If none of the twelve is quite your house, describe yours out loud instead.